Refund policy

Last Updated: 27th May 2026

At Rivaz, we take pride in the quality and intricate details of our culturally-inspired streetwear. Because every item is uniquely printed on demand just for you, we want to ensure you are completely satisfied with your purchase.

If something isn’t quite right, we are here to help. Please review our policy below for returns, refunds, and exchanges.

1. Return Timeframe

We offer a 7-day return policy. This means you have 7 days after receiving your item to request a return. If this timeframe has passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be unworn, unwashed, and in the exact same condition that you received it.

  • It must have all original tags attached.

  • It must be returned in its original packaging.

3. Damaged, Defective, or Incorrect Products

We hold our printing process to a high standard, but errors or transit damage can occasionally occur.

  • If you receive a misprinted, damaged, defective, or incorrect item, please contact us immediately at riturajroy589@gmail.com

  • Please include your order number and clear photos of the issue.

  • For verified defective items, we will gladly arrange a free replacement or issue a full refund at no additional cost to you.

4. Exchange Options

Since our products are custom-printed on demand, we strongly encourage checking our Size Guide before purchasing.

  • If you need a different size, we process this as a standard return. You will need to return the original item (meeting the eligibility criteria above) and place a new order for the correct size.

5. Non-Returnable Items

For hygiene and business reasons, the following items cannot be returned or refunded:

  • Items that have been worn, washed, or altered.

  • Items marked as "Final Sale" or purchased during specific clearance events.

  • Gift cards.

6. Return Shipping Costs

  • Defective or Incorrect Items: Rivaz will cover all return shipping costs or send a replacement free of charge.

  • Standard Returns/Size Issues: Rivaz will cover all standard returns/size issue shipping costs or send a replacement free of charge.

7. Refund Process and Timing

Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed immediately.

  • Timing: A credit will automatically be applied to your original method of payment within 5 to 7 business days, depending on your bank or credit card issuer.

  • Late Refunds: If you haven’t received a refund within the specified time, first check your bank account again, then contact your credit card company. If you have done this and still have not received your refund, please contact us.

How to Start a Return

To initiate a return, please email our support team at riturajroy589@gmail.com with your Order Number and the reason for the return. We will provide you with clear instructions and the return shipping address.